The Challenge
One way to stay competitive is by strengthening your partner and customer relationships through smarter communication. This may involve your supply-and-demand-chain, email, instant messaging, unified messaging, Web services, and wireless technologies.
While the return on such solutions is significant, they come at a high total cost of ownership (TCO). The financial burden of supplying messaging via groupware solutions is enormous. And then there's the often-ignored need to extend messaging to boundary workers on the retail or factory floor, to extranet-based partners and suppliers, and ultimately to customers.
In this scenario your key challenges are as follows:
- Implement a modern, flexible messaging infrastructure that enables voice and wireless access, instant messaging, portal integration, and Web services
- Enhance enterprise productivity and reduce TCO with a standards-based integrated platform for all types of messaging
- Migrate users gradually to lower-cost messaging through coexistence with currently deployed groupware and legacy messaging systems
- Strengthen relationships with customers and business partners by offering messaging beyond corporate walls to demand- and supply-chain partners.
Infogain Solution
Infogain's enterprise messaging solution enables companies to implement a streamlined, integrated platform for all of their messaging requirements.
Messaging and Messaging Servers
In the context of an enterprise integration environment "messaging" represents a communications system in which important packets of information (or "messages") are sent to and from queues by a software-based system known as a messaging server.
Infogain’s solution ensures that the messaging server exchanges important information between different applications so that the applications can interact in a meaningful way. Messaging servers also allow dissimilar programs to communicate effectively across different environments (such as different operating systems and different languages) - the only element that each program needs to understand is the particular message format and protocol of the messaging server.
Messaging Applications
Infogain leverages the growing scope and sophistication of messaging systems to help you exploit the collaborative nature of messaging to foster employee communication and productivity. Applications of our solution include simple voicemail systems that may connect users across multiple time zones or flag important emails; unified messaging for anywhere-access to voice, fax, and email messages; and unified communications servers that allow users to control calls or to acquire information in real time by whichever access device is available or best suited to the task.
Business Benefits
Infogain delivers a flexible user interface that can be customized to meet your specific organizational needs. It also enables you to supply a thin browser-based client to basic messaging users while giving advanced users access to messaging on both their desktop clients and through a browser interface. This flexibility helps tailor messaging capabilities to user needs.
Some of the major benefits of Infogain’s messaging solution are:
- Support for desktop, Web, voice, and wireless access; Instant Messaging, portal integration, and Web services
- Communication with all remote and geographically dispersed employees, business partners, suppliers, and customers
- Reduction in TCO of your messaging infrastructure
- Instant, ubiquitous access to business-critical information
- Accelerated user productivity
- Reduced training, support, and deployment costs
Let Infogain help you take advantage of the latest technologies – mobile access, instant messaging, unified communications, portal and presence – using a single, flexible, cost-effective communications platform. |
