Investing in strategic initiatives while managing a complex application portfolio
Typically, a large share of IT budget, time and effort goes towards managing diverse application systems and complicated IT infrastructure. IT leaders need to ensure 24x7 availability and high performance of complex yet mission critical applications. The most critical factor that sets the leaders apart is the ability to invest time and efforts towards strategic initiatives and business-building core competencies.
In the absence of a well-structured program to address these business needs, the organizations face the following challenges:
- Increasing overhead and total cost of ownership to maintain diverse application and support infrastructure
- Shifting of valuable resources towards non-core issues
- Reduced capability to scale and respond effectively to business changes
- Inability to manage diverse IT initiatives with limited skilled resources
IT leaders today focus on their competency imperatives by engaging an expert services and solutions partner like Infogain to manage operational and application support activities.
Infogain: Creating solutions that drive your business
Infogain’s application management and support offerings are designed to provide comprehensive solutions to address both costs as well as the complexity spanning all areas of the application lifecycle which includes application on boarding, production releases, maintenance, enhancements and retirement. Infogain’s portfolio of services includes:
- Monitoring & Administration: proactively monitor and tune all application processes and components across multiple operating systems, databases and middleware stacks including the underlying databases.
- Enhancements & Change Requests: effectively manage enterprise change processes that include request, planning, implementation and verification
- Quality & Release Management: includes integrated testing processes and methodologies, automation frameworks and tools, testing center of excellence and release management framework.
- Support: 24x7 database, application tier processes and business transactions level 2 & 3 support to stabilize and extend your application so that its functionality continues to meet your growing and changing needs.
Our Portfolio of Application Management Services
Our key differentiators
Our strategic differentiators that set us apart from other service providers and give you a leading edge are:
- Lower TCO: We have developed a comprehensive set of methodologies, models and tools to help you better measure, manage and reduce costs and improve overall value of your IT investments. Our cost structure, applicable only after a fast track and risk free transition phase, further lowers the total cost of your overall IT investments.
- Technology expertise: We provide the most comprehensive solutions for commercial enterprise class applications including ERP and CRM packages; custom-built and proprietary applications including Oracle E-Business Suite, PeopleSoft, Siebel and SOA applications. Infogain has the strongest resource pool in Oracle, BEA WebLogic and JBoss family of products.
- Ultimate resource flexibility: Our Flexible services model allows us to help accommodate peak loads and can minimize fluctuations in headcount that could result from peaks and valleys in demand. This involves devising a contract wherein an estimate of the effort (in hours) is sent to the client as and when portion of work / module come up.
- Minimal risk approach: Our risk mitigation structure encompasses a well defined SLA management framework including metrics, SLA adherence and best industry practices like CMMI and ITIL standards. Our customized customer portal provides a consolidated network-management view of daily/weekly project status, feedback and metrics.
- Assessment: We lead our engagements with a strategic assessment exercise which outlines a risk free roadmap and a business case for application management initiative.
Contact us now for more information.
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